The Call Centre

8.7
20131h

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

Production

Logo for BBC

Seasons

5 Episodes • Premiered 2013

Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Still image for The Call Centre season 1 episode 1: Happy People Sell

1. Happy People Sell

Nev finds admin assistant Kayleigh a new boyfriend and tea-lady Hayley gets a gift.

Still image for The Call Centre season 1 episode 2: Some Will, Some Won't, So What, Next!

2. Some Will, Some Won't, So What, Next!

Nev needs to find a sales agent to represent the call centre in a nationwide competition.

Still image for The Call Centre season 1 episode 3: Surround Yourself with the Right People and the Rest is Easy

3. Surround Yourself with the Right People and the Rest is Easy

Nev finds an unorthodox solution for dealing with top sellers Chickenhead and Griff.

Still image for The Call Centre season 1 episode 4: The Cash Cow of the Company Has Stopped Giving Milk

4. The Cash Cow of the Company Has Stopped Giving Milk

The centre's most lucrative contract is ending and it's down to Nev to find a replacement.

Still image for The Call Centre season 1 episode 5: Get Back on the Horse and Ride

5. Get Back on the Horse and Ride

CEO Nev hits the road to find a replacement contract for the call centre.

Cast

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